By proceeding with your appointment, you agree that you have read and fully understood our Terms of Business.
1. In the course of repair, glass may crack beyond repair through no fault of our technician. You acknowledge that risk. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with replacement, you agree that paragraph 3 below shall apply to that service. We will take into account any excess you may have already paid to us.
2. In the course of a vehicle glass remove and refit appointment, glass may crack or break on removal through no fault of our technician. You acknowledge that risk. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with replacement of new glass, you agree that paragraph 3 below shall apply to that service. In the event that the vehicle glass remove and refit is an insurance claim, we will take into account any excess you may have already paid to us.
3. Payments up front and in part. You agree to be responsible for the full cost of our glass repair and replacement work on your vehicle. In making arrangements to deliver our service to you, we incur business costs. You agree that we can immediately charge (i) for or in respect of these arrangements or costs and/or (ii) an up front part payment in respect of our glass service.
If you are making an insurance claim in respect of our service, we are entitled, immediately upon any cost or charge as aforesaid being incurred or made, (i) to obtain any excess, or other portion of the insurance claim which your insurance policy obliges you to pay or fund for or from your own account, from you and (ii) to apply such excess or portion against any such cost or charge.
Where there are any outstanding payments due from you to us then we shall be entitled in our sole discretion to refuse any repair or any other right afforded to you under Our Guarantee until such outstanding payment has been paid in full.
Assignment: If you are making an insurance claim in respect of our service, you agree that, with immediate effect from the time we begin work on your vehicle, (i) you have assigned to us your right to collect the claim proceeds, and (ii) you shall take any steps necessary or reasonably beneficial, including signing any further document, to prove or otherwise give all practical or legal effect to such assignment.
4. The visibility of a repair to vehicle glass depends on a number of factors, including the nature of the damage at the time of the repair and how long the damage has existed. AutoglassNg carries out repairs to meet professional Standard. Where the repair successfully meets this Standard you hereby accept the work as complete, acknowledging that the repair may not be totally invisible. If you are not satisfied with the result you accept that you will need to contact your insurer to make a new claim. we will ask if you would like us to replace the glass. If you wish to proceed with replacement, you agree that paragraph 3 above shall apply to that service. We will take into account any excess you may have already paid to us. If you do not wish to proceed with a replacement you hereby accept and agree that AutoglassNg has no future liability in relation to your failed windscreen repair.
5. A record of visible damage existing on your vehicle will be made by our technician before starting work on your vehicle. We exclude all liability for repair of damage, whether visible or not, existing before we began to work on your vehicle.
6. We will perform our service to the best of our ability at a time and location to be agreed between us. We reserve the right to change our appointment time with you for any reason. We will notify you in advance of any change to the agreed appointment time. Service from dedicated AutoglassNg technicians is subject to availability and may be supplemented by use of Approved Partners, acting as appropriate agents for AutoglassNg.
7. Adas Caliberation: If your vehicle has an ADAS camera that includes Adaptive Cruise Control (ACC) or Automated Emergency Braking (AEB) or other functionality where the vehicle takes corrective action while you are driving and we have not discussed that with you at the time of our booking, please contact us so that we can check whether we think your camera is of a type that may need recalibration following a windscreen replacement. You can also check your vehicle’s owner manual for information on whether recalibration is required for your vehicle ADAS system. Where we need to drive your vehicle as part of the ADAS recalibration (“Dynamic Recalibration”) you will ensure that the vehicle is safe to drive in accordance with appropriate guidelines and legislation (“roadworthy”), this includes, but is not limited to, ensuring the vehicle has a valid MOT, tyre tread is within the legal limits, the vehicle has appropriate brake fluid levels etc. Where the vehicle is not roadworthy, in our sole opinion, we will be unable to perform the Dynamic Recalibration.
Where recalibration is recommended for your vehicle’s ADAS camera, we would include in our quote and recalibrate it ourselves where we can and otherwise refer you to a third party.
Where we do not offer recalibration for your vehicle’s ADAS camera, we will check that you wish for us to proceed with the replacement of your vehicle’s windscreen.
8. Key limitations to our work: (1) We are unable to install a replacement windscreen on corroded metal. If we find your vehicle to be corroded, we will stop work and explain your options; and (2) Certain vehicles now have ADAS cameras mounted on their windscreen. Vehicle manufacturers specify that certain of those ADAS cameras require recalibration following replacement of the vehicle’s windscreen. AutoglassNg is not able to provide that service for some vehicle types and may not be able to provide Dynamic Recalibration for vehicles that are not roadworthy. Where we are not able to effect calibration following completion of a windscreen replacement, you may arrange for your vehicle’s camera to be recalibrated at your own cost by an alternative supplier, which may include the vehicle’s dealership network. (3) Whilst we will exercise all reasonable care, due to the complexity of vehicle design and/or the cause and nature of the initial glass damage, we may be unable to remove all broken glass fragments from some areas of your vehicle. These include, but are not limited to, tailgate and door cavities, air vents and locks. You agree that where glass fragments unavoidably enter or penetrate some areas of your vehicle and which cannot be effectively removed, the work required to remove such glass fragments from these areas will need to be completed at your own cost by an alternative supplier, which may include the vehicle’s dealership network.
9. Our liability to you: we intend that our liability to you should be limited to putting you in the position you would have been in had we not damaged your vehicle, after taking account of your legal duty to minimise the loss. You acknowledge that the cost to us of repairing your vehicle in the event that we damage it is likely to exceed the amount we are paid for our service and may exceed the market value of your vehicle as at the time you presented it to us for repair. Accordingly, you agree that our total liability to you in aggregate both for any service failure or vehicle damage is limited to: (A) the lesser of (i) and (ii), as set out below: (i) the total estimated or actual cost (as the case may be) of repairing any damage we have caused to your vehicle; and (ii) as at the time the vehicle was presented to us for repair, its standard market price (where "market price" means such value as shall be determined by Autoglass®, acting reasonably, with reference to Glass's Guide or any comparable guide and/or the opinion of an independent vehicle damage assessor)
Consumer rights information
a. If you are insured, normally you only need to pay us an excess, if applicable. If you wish to pay in full for our work yourself, we will provide you with a quote for our work including VAT. If you intend that your insurer pay us the balance above the excess for our work and you are VAT registered, we are instructed by your insurer to ask you to pay the applicable VAT on our charges. When we accept your booking and, where required, quote the price of our service, we make assumptions as to what parts your vehicle will require. If those assumptions prove to be incorrect, our costs of service and therefore our price will change to take account of the parts we require for our work. For example, we may have to replace a vehicle glass trim that usually we do not have to replace for a vehicle like yours. We reserve our right to adjust our price and, where applicable, the amount of VAT we charge you according to the goods we supply to you in the course of providing our service to you.
b. Where you make a claim under your insurance and we have received the relevant information from your insurer, we will advise you of the excess we believe you are required to pay and will claim the balance of our fee from your insurer.
c. Where we have been unable to validate your policy details in advance of providing our services to you, we shall rely on the information that you provided to us. We reserve all our rights to recover payment for our services in all circumstances including without limitation where information you have provided to us was incorrect regardless of whether you are at fault.
d. We will provide our service to you by appointment at a location agreed between us.
Please note that you may not cancel your appointment after we have commenced our work on your vehicle and we reserve all rights to recover payment for our service in circumstances where you attempt to cancel your appointment or require us to cease work on your vehicle after our work has commenced.
